Job Posting
Job Title
Sales/Service Manager
Responsibilities:
- Incorporate our company’s philosophy centered on our principles of excellence in knowledge and service.
- Act as the primary point of contact for customers visiting the showroom.
- Handle customer’s calls, answering customer inquiries, prepare quotes and processing orders.
- Provide customer pricing through phone, email, and electronic quotes, ensuring prompt and accurate responses.
- Proficient attention to detail and follow through especially with material ordering & handling methods.
- Communicate with architects, manufacturers, engineers & sales reps, along with the subcontractor throughout the quoting process.
- Coordinate delivery schedules and communicate essential delivery information to customers, ensuring timely and accurate shipments.
- Provide exceptional service to all customers by possessing a thorough knowledge of products and services.
- Skilled at quoting complex architecturally specified jobs.
- Supervise staff and support warehouse, drivers.
- Use our inventory management system to fill customer orders and maintain inventory control.
- Proactively address and resolve customer service issues while diligently tracking open orders to ensure customer satisfaction.
- Maintain seamless communication with Branch Manager, sales team, and warehouse personnel daily.
Qualifications
- A minimum of 3 years knowledge & experience in acoustical interior building product sales.
- A minimum of an A.A.
- Must live within 60 minutes from the office at 955 N.W. 159th Dr., Miami, FL 33169
- Required to work in the office Mon – Fri. 7:30 – 5pm & Sat. for periodic inventory
- Ability to assess specs and plans in calculating building material needs and assisting customers on projects.
- Ability to utilize customer’s construction take-offs to facilitate their bidding on projects with accurate cost estimates that lead to project awards.
- Demonstrate effective sales expertise as evidenced by previous job experience and education.
- Possessing strong interpersonal skills in interacting with a diverse customer base.
- Ability to work effectively in a team and independently with customers.
- Effective verbal and written communication skills
- Fluent in English and Spanish
- Proficient computer skills.
- Goal-oriented with a willingness to take on new challenges.
- Ability to lift and carry boxes of building materials weighing up to 60 pounds.
Compensation
- Full time salary $70 – 80K depending on industry knowledge & specific qualifications and proven experience.
- Paid vacation.
- Paid personal / sick days.
- Paid holidays.